System emails

Email notifications

Every email the system sends, organized by who receives it and why. These are the real template files — {{token}} merge fields with sample Holy Smokes data, built email-client-safe (tables, inline styles, 600px, no webfonts).

To the customer

Transactional emails a guest receives about their own order. Gated per-merchant in admin → Settings → Notifications.

To: the guest who ordered

Order confirmation

Sent when an order is placed (storefront placeOrder()). Gated by notifications.customerEmail · to order.email. Confirms items, totals, pickup time, and points earned.

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To the restaurant

Operational alerts for staff. Designed to be read in five seconds on a phone in a kitchen — order number, type, and due time are the largest things on screen.

To: the kitchen / owner inbox

New order alert

Sent when an order is placed. Gated by notifications.restaurantEmail · to notifications.restaurantEmailTo (falls back to the business profile email). Item lines are monospaced to column-align like a ticket; allergens get the only alarm color.

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To the business — reports

Scheduled digests for the owner's bookkeeping, not for cheer: revenue, sales tax held in trust, and tips owed to staff are kept strictly separate.

To: the owner

Daily / weekly / monthly summary

Sent at the end of the period in the business's timezone. Gated by notifications.summaryEmail · period from notifications.summaryPeriod. Sample shows the daily digest; marketplace orders (facilitator-remitted tax) are broken out from direct ones.

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